Sony PlayStation 5 CE-107863-5 Fix (Something Went Wrong)

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What This Error Means

CE-107863-5 means “Something went wrong with this game or app.”

In plain terms: the PS5 hit corrupt data or a software glitch when trying to launch or run that game/app.

Official Fix

  • 1. Do a proper restart, not just Rest Mode.
    • Press and hold the PS button > select Power > Turn Off PS5.
    • Wait 30–60 seconds, then power it back on.
    • Try the same game/app again.
  • 2. Update the PS5 system software.
    • Go to Settings > System > System Software > System Software Update and Settings.
    • Choose Update System Software and run it.
    • Let it reboot, then test the game/app.
  • 3. Update the game or app itself.
    • Highlight the problem game/app on the main screen.
    • Press the Options button on the controller.
    • Select Check for Update and install anything it finds.
    • Try launching again.
  • 4. If it’s a disc game, rule out a bad disc.
    • Eject the disc and check for deep scratches or cracks.
    • Wipe it from center outwards with a clean, soft cloth.
    • Reinsert it firmly, wait for the PS5 to read it, then try again.
    • If other discs work fine but this one always throws CE-107863-5, the disc itself is probably bad.
  • 5. Delete and reinstall the faulty game/app.
    • Highlight the game/app > press Options > choose Delete.
    • Redownload from your Game Library, or reinstall from disc.
    • Let the install finish completely before you launch it.
    • Try running it again.
  • 6. Clear cache and rebuild the database (Safe Mode).
    • Turn the PS5 off fully (not Rest Mode).
    • Hold the power button until you hear a second beep (about 7 seconds). This boots to Safe Mode.
    • Connect a controller with USB and press the PS button.
    • Select 5. Clear Cache and Rebuild Database.
    • Run both: first Clear System Software Cache, then Rebuild Database.
    • When it reboots, test the same game/app.
  • 7. Last resort: reset the PS5 software.
    • Back up saves first: Settings > Saved Data and Game/App Settings and back up to cloud (PS Plus) or USB.
    • Go to Settings > System > System Software > Reset Options > Reset Your Console.
    • Pick Reset PS5 (keeps the system software but wipes data).
    • Reinstall the game/app and test. If CE-107863-5 still hits multiple titles after this, it may be a hardware issue and Sony service is next.

The Technician’s Trick

  • 1. Kill bad licenses and re-bind your account.
    • Go to Settings > Users and Accounts > Other > Restore Licenses.
    • Run it, then restart the PS5.
    • If the console isn’t your main one, set it: Settings > Users and Accounts > Other > Console Sharing and Offline Play and turn it On.
    • Now launch the digital game again. This often clears “Something went wrong” when the real problem is a confused license check.
  • 2. Nuke only the corrupted save, not the whole game.
    • Go to Settings > Storage > Console Storage > Saved Data.
    • Pick PS5 Games or PS4 Games depending on the title.
    • Find the game that crashes with CE-107863-5.
    • Delete just its saved data (back it up first if it still loads sometimes).
    • Then try starting the game fresh. Corrupt saves are a very common hidden cause.
  • 3. Install clean, then patch.
    • If it’s a disc game: disconnect the PS5 from the internet.
    • Delete the game, reinstall from disc while offline.
    • Once the base game installs and boots once without error, reconnect to the internet.
    • Now run Check for Update and let patches install.
    • This avoids half-broken installs where the patch corrupts mid-download.
  • 4. Try a different user profile.
    • Create a new local user: Settings > Users and Accounts > Users > Add User.
    • Log into that user and start the same game/app.
    • If it works there but not on your main account, your primary profile’s data is messy. Move your saves off, consider cleaning or recreating the main user.

Is It Worth Fixing? (The Financial Verdict)

  • ✅ Fix: Error only hits one or two games, especially after a bad update or crash; console is under warranty; rebuild/database reset solves it or you’re comfortable doing a full software reset.
  • ⚠️ Debatable: Out of warranty, CE-107863-5 keeps coming back across several games but the console otherwise runs; you’re looking at possible paid Sony repair vs. hunting a used/refurb PS5.
  • ❌ Replace: Error shows up on many games even after a full reset/reinstall, plus freezes, artifacts, or loud coil whine; likely SSD or main board trouble and out-of-warranty repair quotes start creeping near the price of a replacement console.

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