Sony PlayStation 5 CE-35694-9 Fix (Trophy Data Corrupted)

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What This Error Means

CE-35694-9 on a PlayStation 5 means: the system thinks your trophy data is corrupted.

Translation: your PS5 hits broken trophy files for one game (or your profile), refuses to load or sync that trophy list, and throws this error instead.

Official Fix

  • 1. Hard reboot the console.
    • On the PS5, hold the PS button > Power > Turn Off PS5. Do not use Rest Mode.
    • Unplug the power cord for 60 seconds, plug back in, and boot it up clean.
    • Try opening the Trophies list for the problem game again.
  • 2. Update system software and the game.
    • Go to Settings > System > System Software > System Software Update and Settings > Update System Software.
    • Apply any pending update, then restart.
    • Highlight the affected game on the Home screen, press Options > Check for Update.
    • Once both are fully updated, re-test the trophies for that game.
  • 3. Manually sync trophies.
    • Go to your profile icon > Trophies.
    • Highlight the game that throws CE-35694-9.
    • Press Options on the controller > choose Sync with PlayStation Network (wording can vary slightly).
    • If sync completes without error, you’re done. If not, move on.
  • 4. Free up storage space.
    • Go to Settings > Storage > Console Storage.
    • Make sure you’ve got at least 20 GB free. Low space makes database and trophy issues more likely.
    • Delete some games or captures if you’re nearly full, then reboot and test again.
  • 5. Rebuild the PS5 database (Sony’s official heavy fix).
    • Fully power off the PS5 (not Rest Mode).
    • Hold the power button. Keep holding until you hear a second beep (around 7 seconds). That boots Safe Mode.
    • Plug the controller in with a USB cable and press the PS button.
    • Select Option 5: Rebuild Database.
    • Let it run. It can take from a few minutes to much longer, depending on how much is on the drive.
    • When it finishes and reboots, try loading the problem game’s trophy list again.
  • 6. Full backup and reset (Sony’s “nuke it” solution).
    • Back up saves first:
      • If you have PS Plus: Settings > Saved Data and Game/App Settings > Saved Data (PS5/PS4) > Cloud Storage and upload your saves.
      • No PS Plus: back up to USB via Saved Data (PS5/PS4) > USB Drive.
    • Optionally do a full backup to an external drive: Settings > System > System Software > Back Up and Restore.
    • Then go to Settings > System > System Software > Reset Options > Reset Your Console (Reset PS5) and follow the prompts.
    • Or do it from Safe Mode using Option 6: Reset PS5 or Option 7: Reset PS5 (Reinstall System Software) if you’ve got the firmware on a USB stick.
    • Reinstall your games, restore your saves, then check if CE-35694-9 still appears.

The Technician’s Trick

Here’s the move techs and power users try before wiping the whole console: isolate and reset just the busted game’s data and re-force a clean trophy sync.

  • 1. Confirm which game is actually bad.
    • Open your Trophies list.
    • Scroll down and see which specific game throws CE-35694-9 or fails to load its trophies.
    • If it’s only one game, this trick is for you.
  • 2. Back up just that game’s saves.
    • Go to Settings > Saved Data and Game/App Settings.
    • Under Saved Data (PS5) or Saved Data (PS4), find the problem game.
    • Upload its saves to Cloud Storage (PS Plus) or copy them to a USB drive.
  • 3. Nuke and reinstall just that game and its local data.
    • On the Home screen, highlight the game, press Options > Delete.
    • Then in Settings > Saved Data and Game/App Settings > Saved Data > Console Storage, delete the local saved data for that game (you already backed it up).
    • Reboot the PS5 once.
    • Reinstall the game fresh from disc or the PS Store.
  • 4. Restore saves and force a “fresh” trophy sync.
    • Restore the saves from Cloud or USB.
    • Disconnect the PS5 from the internet (unplug Ethernet or disable Wi‑Fi).
    • Start the game offline and quickly earn an easy trophy (something early in the game).
    • Reconnect to the internet, go to the game’s trophy list, press Options > Sync with PlayStation Network.
    • This often forces PSN to accept the repaired set and clears CE-35694-9 without a full console reset.
  • 5. If multiple games are broken, don’t waste time.
    • If two or more games throw CE-35694-9, or you’re seeing other data errors and crashes, the issue is likely system-wide, not just one title.
    • At that point, skip the tricks and move straight to the full backup + reset from the Official Fix section.

Is It Worth Fixing? (The Financial Verdict)

  • ✅ Fix: Error only hits one or two games, everything else runs fine, and the console isn’t crashing or making weird noises.
  • ⚠️ Debatable: Multiple games have trophy issues, but gameplay is mostly stable; worth trying a full reset if you’ve got time and a good internet connection to redownload everything.
  • ❌ Replace: CE-35694-9 shows up alongside frequent crashes, other data errors, or failed reinstalls even after a full reset — that smells like a failing SSD or deeper hardware fault; look at warranty repair or a new PS5.

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