Sony PlayStation 5 Error NW-102307-8 Fix Guide

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What This Error Means

NW-102307-8 means your PS5 can’t reach the PlayStation Network or the game server (communication / DNS failure).

In plain English: the console sends the request out, but it times out, gets blocked, or dies at your router/ISP before it hits Sony’s servers.

Official Fix

Run through the standard Sony-style network checks in this order. Don’t skip steps.

  • 1. Check if PSN is down.
    Use your phone, search for “PlayStation Network status”.
    If Sony says services are down or under maintenance, that’s it. You wait; nothing you do on the console will fix it until they’re back.
  • 2. Test the PS5 connection properly.
    Go to Settings > Network > Connection Status > Test Internet Connection.
    Note where it fails:
    – Fails at IP address: router / modem side issue.
    – Fails at Internet or PSN sign-in: DNS / ISP / PSN problem.
  • 3. Hard reboot console and network gear.
    – Turn the PS5 fully off (hold power until it beeps twice).
    – Unplug router (and modem if separate) for 60 seconds.
    – Plug modem back in, wait until lights are solid.
    – Plug router back in, wait another minute.
    – Turn PS5 back on, run the connection test again.
  • 4. Ditch flaky Wi‑Fi if you can.
    – Run a direct cable: PS5 <–> router using an Ethernet cable.
    – Then on PS5: Settings > Network > Settings > Set Up Internet Connection > Set Up Wired LAN.
    If wired works and Wi‑Fi doesn’t, your console is fine; your wireless setup is the weak link.
  • 5. If stuck on Wi‑Fi, clean up the connection.
    – Go to Settings > Network > Settings > Set Up Internet Connection.
    – Press Options on your current Wi‑Fi and choose Forget.
    – Connect again, re-enter the password carefully.
    – If your router has both 2.4 GHz and 5 GHz, try the other one (5 GHz for speed if close, 2.4 GHz for distance/through walls).
  • 6. Set DNS manually (classic Sony fix).
    – Go to Settings > Network > Settings > Set Up Internet Connection.
    – Highlight your connection > press Options > Advanced Settings.
    – Set DNS Settings to Manual.
    – Primary DNS: 8.8.8.8
    – Secondary DNS: 8.8.4.4 (or Primary 1.1.1.1, Secondary 1.0.0.1).
    – Leave everything else as-is, then test the connection again.
  • 7. Update PS5 system software.
    – Go to Settings > System > System Software > System Software Update and Settings.
    – Run Update System Software (via internet or USB if needed).
    Some network bugs clear only after firmware updates.
  • 8. Check for ISP/router blocks.
    – If other devices also struggle with certain games or services, call your ISP and tell them: “My PS5 can’t reach PlayStation Network / game servers, error NW-102307-8.”
    – Ask if there’s any filtering, parental control, CG-NAT, or firewall setting on your line that could be blocking ports for PSN or your specific game.
  • 9. If nothing changes on any network, contact Sony.
    At that point, if even wired + different routers fail but other devices are fine, you might be looking at a PS5 network hardware or deeper account/server-side issue. That’s support territory.

The Technician’s Trick

This is the stuff field techs try when the official checklist doesn’t clear NW-102307-8.

  • 1. Hotspot “jump-start” to dodge ISP issues.
    – Turn on a 4G/5G hotspot on your phone.
    – On PS5 go to Settings > Network > Settings > Set Up Internet Connection and connect to the phone’s hotspot.
    – Run Test Internet Connection, then try logging into PSN and launching the problem game once.
    – If it works on hotspot but not on home Wi‑Fi, your PS5 is fine. The problem is your router or ISP routing/DNS. Fix or replace that gear, don’t blame the console.
  • 2. Drop the MTU to punch through bad routes.
    Some ISPs or paths choke on the default packet size and cause weird Sony network errors.
    – Go to Settings > Network > Settings > Set Up Internet Connection.
    – Highlight your active connection > press Options > Advanced Settings.
    – Set MTU Settings to Manual and try 1450 (or 1473 if 1450 doesn’t help).
    – Save and re-run the connection test.
    If the error disappears, you just worked around a flaky route between your ISP and Sony.
  • 3. Force a fresh WAN IP from your ISP.
    – Power off PS5.
    – Unplug modem and router for at least 10–15 minutes (longer than a normal reboot).
    – Plug modem back in, then router, then PS5.
    This often gives you a new external IP. If your old IP was being rate-limited or quietly blocked somewhere, this sidesteps it.
  • 4. Give the PS5 its own lane (DMZ/port-friendly setup).
    For people comfortable in router settings:
    – Reserve a static IP for the PS5 in the router (DHCP reservation).
    – Put that IP in the router’s DMZ or enable the router’s “gaming mode” / open NAT options for that IP.
    – Reboot router and PS5, then test again.
    This takes most router firewalls out of the equation for the PS5 without rewriting your whole network.

Is It Worth Fixing? (The Financial Verdict)

  • ✅ Fix: Almost always – NW-102307-8 is a network/config problem, usually solved with cables, router tweaks, or ISP changes, not an expensive PS5 repair.
  • ⚠️ Debatable: If you’re about to replace your router/ISP anyway, don’t throw money at tech visits yet – wait for the new gear/service, then re-test.
  • ❌ Replace: Only consider replacing the PS5 if both Wi‑Fi and Ethernet are dead, multiple known-good networks don’t work, it’s out of warranty, and a repair quote comes in near the cost of a used/new console.

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