Sony PlayStation 5 WS-37469-9 Fix

by

What This Error Means

WS-37469-9 means your PS5 can’t connect to the PlayStation Network (PSN) or the game’s online servers.

In plain English: the console talks to your router, but the server on the other side never answers properly, so online play, Store, and PSN logins fail.

  • Most common cause: PSN or game servers are down or slammed.
  • Runner-up: your router/ISP is blocking or misrouting PSN traffic.
  • Less common: broken Wi‑Fi, bad Ethernet, or messed-up network settings on the console.

Official Fix

Run through the Sony-approved checklist in this order:

  • Check PSN status. On your phone/PC, go to Sony’s official PSN status page. If PSN or the game’s servers are marked as down, stop here. It’s on Sony, not your PS5. You just wait.
  • Fully power-cycle everything. Shut the PS5 down (not Rest Mode). Unplug it for 60 seconds. Unplug modem and router for 60 seconds, then power up in this order: modem → router → PS5.
  • Run the PS5 network test. On the PS5: Settings > Network > Connection Status > Test Internet Connection.
    • If it fails at “Connect to the Internet”, the problem is your home network or ISP.
    • If it passes that but fails at “Connect to PlayStation Network”, it’s PSN or routing to PSN.
  • Reconfigure your internet connection. Go to Settings > Network > Settings > Set Up Internet Connection. Pick Wi‑Fi or LAN, choose Easy, let the PS5 auto-configure everything, then test again.
  • Try wired instead of Wi‑Fi. If possible, plug the PS5 directly into the router with an Ethernet cable and re-run the test. This removes weak Wi‑Fi from the equation.
  • Update system software. Settings > System > System Software > System Software Update and Settings > Update System Software. Install any update, then reboot and test.
  • Disable VPN/proxy/security filters. If your router or ISP app has VPN, “web protection”, or strict parental controls, turn them off temporarily and test the PS5 again.
  • Call your ISP if it still fails. Tell them: “My PS5 shows error WS-37469-9 and can’t reach PlayStation Network.” Ask if they are blocking gaming ports or having DNS/routing issues to Sony/PSN.

The Technician’s Trick

When the official steps don’t kill WS-37469-9, this is the stuff the field techs actually use.

  • Force custom DNS on the PS5.
    • Go to Settings > Network > Settings > Set Up Internet Connection.
    • Highlight your active connection > press Options > Advanced Settings.
    • Set DNS Settings to Manual.
    • Use either of these:
      • Google DNS — Primary: 8.8.8.8, Secondary: 8.8.4.4
      • Cloudflare DNS — Primary: 1.1.1.1, Secondary: 1.0.0.1
    • Leave IP Address Settings on Automatic, MTU Automatic, Proxy Do Not Use. Save, then run Test Internet Connection again.
  • Give the PS5 a clean shot at the router. Bypass the junk. Plug the PS5 into a LAN port on the main router, not a mesh satellite, extender, or powerline box. If it only works when direct, that extra box is your bottleneck.
  • Router reboot with UPnP check. Log into the router admin page, find UPnP, make sure it’s enabled so PSN can open ports automatically. Save, reboot the router, then reboot the PS5 and test.
  • Hotspot test (blame game: ISP vs. console). Temporarily connect the PS5 to a phone hotspot:
    • If it logs into PSN fine over mobile data, your console is okay. The problem is your home router/ISP.
    • If it still throws WS-37469-9 on a hotspot, the issue is more likely with PSN itself or your PSN account at that moment.

Is It Worth Fixing? (The Financial Verdict)

  • ✅ Fix: PS5 works fine offline, other devices browse the web, and only PSN / online games show WS-37469-9. This is almost always a settings, router, or ISP issue — usually fixable for free or with a cheap cable/router upgrade.
  • ⚠️ Debatable: Your router is old, Wi‑Fi is flaky across the house, and you’ve been fighting disconnects on multiple devices. In that case, spending on better networking gear might be smarter than burning hours on tweaks.
  • ❌ Replace: You’ve tried different routers, cables, and even a different internet connection, and only this PS5 refuses to stay online while other consoles work fine, and it’s out of warranty. At that point, a repair quote or replacement console is more logical than throwing more money at network hardware.

Parts You Might Need

*As an Amazon Associate we earn from qualifying purchases.*